We have specialised in the following areas, in which we offer training and process consulting;
Customer care/ service and Teamwork
Customer care and service is the competitive edge of any organization. It enhances effective and efficient delivery of services and by focusing on behavior and Management Systems it emphasizes the importance of teamwork. Using the Adult training methodology makes it highly participative and unique.
Business Diagnostic
Is a snapshot of a Business, Used to establish its competitiveness in the market place. It examines among other things the business definition, offer and capabilities. It identifies the critical areas that need attention and recommends action.
Business Strategy
A Business Strategy is a game plan or tactic used to achieve set Business Objectives. It helps a business to clarify its marketing and production objectives upon which a deliberate business offer or proposition is made for a Market segment. We recommend Action in order of priorities and give guidance on Resource allocation.
Export Marketing Plans
We look at current market position (Domestic and International), Market and industry trends for clients’ product/service, Do Company Audit (SWOT). Develop Market entry strategies, Budget and Action plan. We assist clients write a well researched Export Marketing Plan as our main out put.
Training for Fair Trade Registration
We do Assessments and training for Fair Trade Registration using the Internal Control Systems (ICS) tool. Certification is done by International Fair Trade Association, Fair Trade Labeling Organization, and Cooperation of Fair Trade in Africa .
Entrepreneurship and Leadership
We provide wide ranging Entrepreneurship and leadership mentoring and skills training, both are customized to individual clients’ needs.
Technical skills development
We offer technical skills development in specialized areas such as customer care, finance for none finance managers, costing and pricing, operations management, marketing, human resource development, strategic planning among others. We train both trainers of trainers and direct beneficiaries. Elimu Trust Eastern Africa has a team of consultants with unquestionable expertise in workshop facilitation skills using participatory approaches of appraisal and learning. We develop and disseminate communication materials including training and operational manuals.
